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About Smart Start Marketing Pty Ltd

Smart Start Marketing, located in Brisbane, is                  
dedicated to helping people get great jobs and build                  
successful businesses through 'marketing' themselves            
and their businesses. 

We can help you to:
    
Get the job of your choice
  
(Order the 'Selection CriteriaToolkit' here)

Train your staff in all areas of customer
   service, communication, marketing, written
   communication, telephone techniques, and a
   wide range of other areas - just ask!

Develop self-paced training resources so
   that you can do your own staff training.

Develop customer service programs in your
   organisation tha tuse your workplace examples.

Conduct research on your customers'
   needs, wants and expectations and develop
   marketing materials to meet these needs.

Train your staff in 'Customer Service Magic'
    for all levels, from casuals to managers.

Develop advertising and marketing materials
   to promote your business.

Learn how to write your own ads, flyers,
   brochures,newsletters, sales letters, websites,
   direct mail, etc. - it's easy when you know
   how...

 
Career Services

Get a copy of the Selection Criteria Toolkit to help you get your dream job. Now available in all bookstores and on this site.

You can also attend a workshop on how to answer selection criteria. Like any skill, answering selection criteria is easy - when you know how... 
 
Marketing and writing Services for Small Businesses

We can write cost-effective marketing materials to help you build your business or you can attend a D.I.Y. Workshop to learn how to promote your own business and write your own ads, flyers, newsletters, etc.

Customised Staff Training at your own premises
 
Choose from a wide range of training courses that can be customised to meet your needs and delivered at your premises at a time to suit you, including weekends.

We can also write self-paced training programs that you can deliver yourself in line with your individual requirements.
 
Customer Service Consulting and Training Services

We're passionate about providing 'Magical' service. Whether you're in a retail business, a professional practice or a government department or agency, customer service is the vital ingredient for your success.
 
We can help you with any of your customer service needs, including:

  • Customer Service training for staff
  • Customer Research
  • Consulting services
  • Development of customer service strategies (e.g. how to make your signage more effective or how to make customer letters friendlier) ...

Free Tools & Resources

How to conduct  ‘Champagne Customer Research' on a ‘Beer Budget’

Choosing your new career path after Redundancy, Restructuring or Retrenchment

Put some PIZZAZZ into your
    company newsletter

7 Headlines that make your cash
    register sing …everytime!

Quiz – How do you rate your
    customer service?

Getting ready for your interview

10 things you need to know
    before you choose a Résumé
    provider

FAQs about answering selection criteria... and simple answers

How to use coffee, soup and ice cream to make your job application a winner

9 Things you should NEVER say
     to a customer…

Customer Loyalty Programs that
    really work


How to choose a Résumé service


Dawn Richards

B.Bus.Communication (Distinction)
Grad. Dip. Teaching
Certificate IV in Assessment and Workplace Training
Accredited Leader in AussieHost Customer Service


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