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Train your staff and watch your business fly!
Smart Start Marketing has provided fun training in Customer Service Magic, Marketing for Small Business, Telephone Skills, Written Comunication, Copywriting, Business Communication Skills, Volunteer Training ...and many more topics... through courses at the University of Queensland and Brisbane North Institute of TAFE over the past 12 years.
Our clients are business owners - government departments - shire councils - or any business that is smart enough to look after its customers...and reap the rewards.
Now, you can train your whole team, in your own workplace ... for just a fraction of the cost - and inconvenience - of attending public training courses.
Have you been wishing for an affordable way to train high turnover casual staff in Customer Service Magic without taking them off the floor for a group training course?
Your wish has been granted...
Check out the new e-learning course, 'Customer Service Magic Induction Training', that will allow you to train high turnover casual staff in customer service, without the need to run a formal course and take staff off the job.
Now, you can build your business and empower your staff by giving them the skills and confidence they need to be successful....without breaking the budget!
Here are 8 compelling reasons to email us for a quote:
1. Train all of your team for the same cost of sending two or three staff to a public training course
2. Have the entire program customised to meet your organisation’s exact needs
3. Use 'real' examples from your own business to make the training ‘real’ for your staff
4. Run courses when it suits you – even on weekends for no extra charge
5. Get valuable feedback from the facilitator on issues raised in the course? (You'll be amazed at what comes up in a relaxed training environment!!)
6. Enable staff to check their emails and messages during breaks
7. Build your team's morale with fun learning activities
8. Park in your own carpark (no lost time travelling and no hassles of parking)
Whether you want to train 2 staff or 20 staff – email us for a confidential quote. You’ll be pleasantly surprised! Contact us
Train your staff in marketing and customer service and watch your cash register sing...
Learn how to write your own ads, flyers, editorials, sales letters, websites...and that's just for starters...
- How to get inside your customers' heads and work out how they think
- How to conduct your own market research on a shoe-string budget
- How to learn from your competitors
- How to find out what your customers want ... and give it to them
- How to identify and reach your target market
- How to win customers with Offers, Guarantees, Testimonials and more
- How to write headlines like a pro -
7 winner headlines that grab your readers ... every time!
- How to write copy full of benefits that SELLS! SELLS! SELLS!
- How to test and measure your marketing and promotions
- How to write a Yellow Pages ad that works for you …. instead of Telstra
- How to write Sales Letters and Direct Mail that make your cash register sing!
Click here to contact us and to register your interest
Smart Start Training Courses for 2008/2009
Smart Start specialises in developing cost-effective inhouse training programs to meet your individual objectives and presents them in your own workplace. Some of our most popular courses are listed on the right. If you are looking for something else, just ask.
Each course can be customised, using your own examples, so that it accurately meets your organisation's individual objectives.
Customer Service
Dawn is a specialist in customer service training and regularly conducts 'Customer Service Magic' courses for government departments and private organisations. She is currently developing an e-learning course for organisations with the problem of high turnover casual staff. This course will be completely self-paced using a CD-ROM with direct links back to the workplace.
Marketing
She is also passionate about helping small business owners promote their businesses ... usually on a shoe-string budget.
Careers
Dawn has written two books and is a careers coach, author and frequent guest speaker at conferences, careers expos, Defence seminars and universities on her specialist area of selection criteria and all areas of careers.
Why choose Smart Start for your staff training?
- It's dead easy! All you have to do is email us with a few details of what you're looking for and we'll do the rest.
- We'll discuss your needs face-to-face if you are in Brisbane or else contact you by phone and email if you are outside the metropolitan area. This discussion is completely FREE.
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We'll provide you with a written course outline, develop pre-course work if you want to get the workshop off to a flying start and send you a comprehensive written report on conclusion of the course.
What some of our clients have said about our training:
"Thank you for your presentation at the Facilities Management Seminar (Caboolture Shire) last Friday. I found the presentation excellent. A great opportunity to fuel the fires of inspiration."
Matt Howes
Facilities Unit - Caboolture Shire Council
"We are a telecommunications company striving to continually improve our professionalism. Dawn
developed and presented an in-house course for us - 'Customer Relations Toolkit' - that was very
positively received by the staff. She provided excellent pre-course consultancy that ensured she
delivered a course that was specific to our needs. Most of our staff have a work history that has
included a lot of in-house training and they were all extremely happy with this course".
Beth Bennion
Director - Fujecom Pty Ltd
"Thanks so much for the great work you have done with our staff. The feed back on the training,
your style and professionalism has been excellent. Thank you again for 'going the extra mile' for us."
Ray Thorne
Student Union - University of Queensland
"Thanks for the very informative marketing workshop. I really felt I learnt a lot and I now have a
lot more confidence about marketing. It will be really interesting to put it all into action and see the
results."
Peta McAuley - Small Business Owner
Participant in 'Marketing Strategies for Small Business Workshop'.
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Dawn Richards
Member of Customer Service
Institute of Australia (CSIA)
Finalist in 2007 Customer Service
Professional of the Year Award
Smart Start
Training Courses
NEW E-LEARNING COURSES BEING DEVELOPED NOW:
Complete flexibility - learn at a time and place to suit you
Retail Skills for Managers
Build your business with Magical
Customer Service, Visual
Merchandising and Loss Prevention
Promoting your Book and Yourself
Learn how to 'sell' yourself, and
write attention-getting media
releases, book proposals and
marketing materials to promote
your book. This course is a must
for self-published authors!
Customer Service Induction
Training for Retail Staff
This course is ideal for businesses
with a high turnover of casual
staff. It is currently being adapted
to a flexible learning format.
Marketing your business on
a shoe-string budget
Write your own Adverts, Flyers,
Brochures, Newsletters, Yellow
Pages Ads, Website Copy, Direct
Mail, Media Releases, etc. like a
pro using proven formulas
Click here to register your interest
Flexible Business Training
Courses can be conducted at your organisation at a time to suit you..
Answering Selection Criteria for government jobs
Writing Professional Resumes
Customer Service 'Magic'
Handling Customer Complaints
with Confidence
Professional Telephone Skills -
Turn your dingalings into ringalings
How to write customer-friendly
business letters that get results
Getting the most out of your
volunteers - customer service plus!
Workplace Communication Skills
Professional Copywriting Skills
Communication Skills for Managers
Training staff on-the-job
Building a Champion Team
Grassroots Management Skills for
Small Business Owners
Click here to request a course outline for any of the above courses.
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There's a wise old saying:
If you always do what you've always done...
you'll always get what you've always got.
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Train your staff ...
and watch your business fly! | |
